People come and go everywhere.

It's not just a city thing, it's a whole community effort.

We've tried to pick events for a variety of age groups.

You see the same people throughout the shopping center and they're an extension of that. I think it helps to make people feel like part of the community. They provide a real service to the community and to our shoppers.

For people in our e-mailing files, a message is sent two or three days before an item is due to remind them. After that they will receive a letter in the mail after about a week of being late and a second and final notice almost a month after it was due.

In some cases we find empty CD and DVD cases on the shelves in which people have stolen the contents.