People get a lot of hugs from Chick when they come into the station. It's just his way of making a bad day better and a good one more worth living.

He's also there for people who have lost loved ones.

We've still had some issues with people trying to drive around the barricades. VDOT and the sheriff's office have been helpful in dealing with those issues.

People came up to me randomly and gave me hugs. The support has continued -- people who ordinarily wouldn't say anything come up to us and just hug us.

It is back under control - for the most part.

We tried to anticipate it, but I don't think we realized the extent of what we were going to see until they actually put the detour in place. It's been a very, very difficult couple of days for us.