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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.


Philip Crosby

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DONALD HARRISON The unfortunate thing is that, sometimes, we slip, but, fortunately, consciously or unconsciously, w...
ERNEST AGYEMANG YEBOAH You must save what you can of your life; you musn't lose it all simply because you've lost a part.
HENRY JAMES She said 'Over my dead body!' so I took her at her word.
DIANA WYNNE JONES The end of the world is a strange concept. The world is always ending, and the end is always being a...
NEIL GAIMAN What is the Other?" they ask.
The Other is the one who taught me whatI should be like, but not ...
PAULO COELHO Look, my friends!' he called. 'Here's a pretty hobbit-skin to wrap an elven princeling in! If it wer...
J.R.R. TOLKIEN It's all to do with the training: you can do a lot if you're properly trained.
QUEEN ELIZABETH II Like all best families, we have our share of eccentricities, of impetuous and wayward youngsters and...
QUEEN ELIZABETH II My husband has quite simply been my strength and stay all these years, and I owe him a debt greater ...
QUEEN ELIZABETH II It is easy enough to define what the Commonwealth is not. Indeed this is quite a popular pastime.
QUEEN ELIZABETH II I have to be seen to be believed.
QUEEN ELIZABETH II I have in sincerity pledged myself to your service, as so many of you are pledged to mine. Throughou...
QUEEN ELIZABETH II I hope that tomorrow we can all, wherever we are, join in expressing our grief at Diana's loss, ...
QUEEN ELIZABETH II I myself prefer my New Zealand eggs for breakfast.
QUEEN ELIZABETH II The British constitution has always been puzzling and always will be.
QUEEN ELIZABETH II I have behind me not only the splendid traditions and the annals of more than a thousand years but t...
QUEEN ELIZABETH II To what greater inspiration and counsel can we turn than to the imperishable truth to be found in th...
QUEEN ELIZABETH II What were once only hopes for the future have now come to pass; it is almost exactly 13 years since ...
QUEEN ELIZABETH II First, I want to pay tribute to Diana myself. She was an exceptional and gifted human being. In good...
QUEEN ELIZABETH II I cannot lead you into battle. I do not give you laws or administer justice but I can do something e...
QUEEN ELIZABETH II To all those who have suffered as a consequence of our troubled past I extend my sincere thoughts an...
QUEEN ELIZABETH II Grief is the price we pay for love.
QUEEN ELIZABETH II The upward course of a nation's history is due in the long run to the soundness of heart of its ...
QUEEN ELIZABETH II At its heart, engineering is about using science to find creative, practical solutions. It is a nobl...
QUEEN ELIZABETH II At Christmas, I am always struck by how the spirit of togetherness lies also at the heart of the Chr...
QUEEN ELIZABETH II For many, Christmas is also a time for coming together. But for others, service will come first.
QUEEN ELIZABETH II The lessons from the peace process are clear; whatever life throws at us, our individual responses w...
QUEEN ELIZABETH II I declare before you all that my whole life, whether it be long or short, shall be devoted to your s...
QUEEN ELIZABETH II Therefore I am sure that this, my Coronation, is not the symbol of a power and a splendor that are g...
QUEEN ELIZABETH II We lost the American colonies because we lacked the statesmanship to know the right time and the man...
QUEEN ELIZABETH II Madam President, speaking here in Dublin Castle it is impossible to ignore the weight of history, as...
QUEEN ELIZABETH II These wretched babies don't come until they are ready.
QUEEN ELIZABETH II I know of no single formula for success. But over the years I have observed that some attributes of ...
QUEEN ELIZABETH II The events that I have attended to mark my Diamond Jubilee have been a humbling experience. It has t...
QUEEN ELIZABETH II In remembering the appalling suffering of war on both sides, we recognise how precious is the peace ...
QUEEN ELIZABETH II Like all the best families, we have our share of eccentricities, of impetuous and wayward youngsters...
QUEEN ELIZABETH II No one who knew Diana will ever forget her. Millions of others who never met her, but felt they knew...
QUEEN ELIZABETH II I have been aware all the time that my peoples, spread far and wide throughout every continent and o...
QUEEN ELIZABETH II We'll sort of get over the marriage first and then maybe look at the kids. But obviously we want...
PRINCE WILLIAM Family is the most important thing in the world.
PRINCESS DIANA You philosophers are lucky men. You write on paper and paper is patient. Unfortunate Empress that I ...
CATHERINE THE GREAT With the right help, children have a good chance of overcoming their issues while they are still you...
KATE MIDDLETON As iron sharpens iron, so a friend sharpens a friend.
KING SOLOMON I don't mind a big fascinator. I think there is more scope for artwork in a fascinator rather th...
ZARA PHILLIPS I was always told from the hat-makers that you should have your hair up because it shows the hat mor...
ZARA PHILLIPS I don't think I'll still be riding at 40. There are a couple of people who are still riding ...
ZARA PHILLIPS My dad's not a big talker.
ZARA PHILLIPS My dad can be pretty critical sometimes.
ZARA PHILLIPS I'd love to have kids, but not at the moment.
ZARA PHILLIPS You cannot make horses 'safe.'
ZARA PHILLIPS Virtually everything that gets printed about me is wrong anyway, so it doesn't really matter wha...
ZARA PHILLIPS It's stupid to say that I don't like being in the public eye, but I don't like doing stu...
ZARA PHILLIPS I'm an affectionate person.
ZARA PHILLIPS People still text me to say that there is something about me in the paper, and what really annoys me...
ZARA PHILLIPS Sometimes people will come up in the street and say: 'My daughter loves you, will you sign an au...
ZARA PHILLIPS Taking part in an Olympics on home ground is something you dream about.
ZARA PHILLIPS My brother and I have been able to get on and have been very lucky to do things with our family that...
ZARA PHILLIPS I don't think about the media.
ZARA PHILLIPS I love the sport and being competitive.
ZARA PHILLIPS The horses are all characters, all personalities. Some you get along with, some you don't, some ...
ZARA PHILLIPS I hate having my picture taken.
ZARA PHILLIPS Unfortunately in sport it's either good or bad. You've got to take the highs and the lows.
ZARA PHILLIPS My mother is massively into sailing, so we always had Musto clothes, and it went on from there, real...
ZARA PHILLIPS The senior members of the royal family work very hard and I don't think people quite realise tha...
ZARA PHILLIPS In our sport you're very lucky to find a horse of a lifetime and I found mine relatively early. ...
ZARA PHILLIPS I don't have a stylist, and I do most of my shopping online, just because it's easier. I don...
ZARA PHILLIPS I think Facebook's dangerous. So many people I know get into trouble with Facebook... I'd ra...
ZARA PHILLIPS I'm not a princess anyway so I find that quite weird to be labelled as one.
ZARA PHILLIPS Smoking is hateful to the nose, harmful to the brain, and dangerous to the lungs.
KING JAMES I My dear mamma is quite right when she says that we must lay down principles and not depart from them...
MARIE ANTOINETTE I never make a trip to the United States without visiting a supermarket. To me they are more fascina...
WALLIS SIMPSON PS: It's all gossip about the prince. I'm not in the habit of taking my girlfriends' bea...
WALLIS SIMPSON I am so anxious for you not to abdicate and I think the fact that you do is going to put me in the w...
WALLIS SIMPSON I hate this place. I shall hate it to my grave.
WALLIS SIMPSON I look a hundred and weigh 110 - you won't love me when you see the wreck England has made me.
WALLIS SIMPSON A woman's life can really be a succession of lives, each revolving around some emotionally compe...
WALLIS SIMPSON Never explain, never complain.
WALLIS SIMPSON You have no idea how hard it is to live out a great romance.
WALLIS SIMPSON I have always had the courage for the new things that life sometimes offers.
WALLIS SIMPSON For a gallant spirit there can never be defeat.
WALLIS SIMPSON Forgive me for not writing but this man is exhausting.
WALLIS SIMPSON You can never be too rich or too thin.
WALLIS SIMPSON A friend loveth at all times, and a brother is born for adversity.
KING SOLOMON It seems to me that man is made to act rather than to know: the principles of things escape our most...
FREDERICK THE GREAT Addiction is a hugely complex and destructive disease, and its impact can be simply devastating. All...
KATE MIDDLETON There is nothing new except what has been forgotten.
MARIE ANTOINETTE I have seen all, I have heard all, I have forgotten all.
MARIE ANTOINETTE I think change needs to be egoless. It's not about my leaving my fingerprints or a legacy. It...
QUEEN RANIA OF JORDAN We are not interested in the possibilities of defeat. They do not exist.
QUEEN VICTORIA I can make a lord, but only God can make a gentleman.
KING JAMES I I speak Spanish to God, Italian to women, French to men, and German to my horse.
CHARLES V I feel very, very lucky that George has got a little sister.
KATE MIDDLETON It would be doing me great injustice to think that I have any feeling of indifference to my country;...
MARIE ANTOINETTE I found Rome a city of bricks and left it a city of marble.
AUGUSTUS A crown is merely a hat that lets the rain in.
FREDERICK THE GREAT

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SIDNEY CROSBY It was nice to get the first one out of the way.
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BOBBY CROSBY If you're too awestruck, you get caught watching, you get caught being happy to be there and you're ...
SIDNEY CROSBY It's tough to play when you don't have the energy.
SIDNEY CROSBY I think to be great, you have to prove that you're the best year after year after year and show that...
SIDNEY CROSBY Oh yeah, I noticed it,
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SIDNEY CROSBY They've been unbelievable. We've had some ups and downs -- probably a lot more downs -- and they've ...
SIDNEY CROSBY If I can contribute and help out, it feels good. It's nice, especially when stuff goes on.
SIDNEY CROSBY I realize there will not be another Gretzky, and I will be the first one to say I will not break his...
SIDNEY CROSBY Being a successful hockey player is overcoming when guys are shadowing you and out-thinking them. It...
SIDNEY CROSBY Going through this is a lot of adversity -- let's be honest, there is a little bit of pressure becau...
SIDNEY CROSBY When you go through a time like we have, you go to basics. Get the puck at the net and play simple h...
SIDNEY CROSBY I thought things went pretty well. I think I can play here and help the team. I just want to continu...
SIDNEY CROSBY I am definitely looking forward to getting on the ice every day and meeting the guys here.
SIDNEY CROSBY I think I did all right but I want to improve. I don't think I'm happy with being average in that de...
SIDNEY CROSBY I want to play as soon as possible, ... You want to play but I don't pick and choose. It's not my jo...
SIDNEY CROSBY That's the plan for now.
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SIDNEY CROSBY I'd love to have the opportunity to do that, ... Obviously I'm going to be a rookie, so I'm going to...
SIDNEY CROSBY So I think it was a good thing It was a little surreal watching Leo scream 'I'm not going to...
JON CROSBY I guess lyrically they're similar because they're talking about escaping the kind of misery ...
JON CROSBY We don't support any kind of activism or anything like that. It's mainly just research. And we send ...
ANDREW CROSBY And we roll them into amusement parks, into concerts, into malls. These are actually operations that...
ANDREW CROSBY We have 18 stores right now. We have many more locations where we sell, department stores, amusement...
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SIDNEY CROSBY He's been through everything that I'm going through, ... I try to handle things in a similar way to ...
SIDNEY CROSBY We are all stars, “All-stars" and “Rock-stars” in that sense of the matter.
SEAN CROSBY It would have been nice to get an empty net goal. We had a little scare when they came back in the s...
SIDNEY CROSBY It's nice to set up guys and give them empty nets and stuff, but these D are good. I have to make su...
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NORM CROSBY Hearing aids didn't cause any problem with my social life, my career, no problem at all, and I&#...
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NORM CROSBY Whether you're trying to learn in hockey or trying to learn in life, I've always tried to be...
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SEAN CROSBY You're one of a kind something I treasure a lot.
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SIDNEY CROSBY We truly are on the horns of a dilemma. If we don't raise pay, if we don't keep up, if we don't play...
DON CROSBY People are so blind they don't know whose foot is up their ass.
SEAN CROSBY If we can score some runs, the way Joe's been pitching, we know it's going to be good. I don't know ...
BOBBY CROSBY That's big for me, any time I go (opposite field) it's big, especially on a changeup, ... It's a goo...
BOBBY CROSBY I don't think it's anything that will keep me out for an extended period of time. Hopefully, it's ju...
BOBBY CROSBY