Right now we bring people in and talk to them and say, 'Don't do it again,'

It's the scarlet letter of the century,

Whenever people say "we mustn't be sentimental", you can take it they are about to do something cruel. And if they add, "we must be realistic", they mean they are going to make money out of it.

It's not that I'm against Cox and the people who run Cox right now. We don't want to give that much authority to an unknown company, No. 1.

You couldn't find nicer people. They tried to treat their people right.

You can train people to see you in a certain way and you can train them how to treat you.