Self introspection is the starting point for any change. If you believe what you are doing is the best then there is no change. Challenge yourselves daily and you will initiate the change"

The foundation of great Customer Service is sound fundamental human values.

You asked about important factors in management. I think the answer is quite simple – the most important factor is motivation.

Train up a child in such a way she or he should go; even when she or he is old she or he will not depart' Proverb

Experienced managers interview to "Qualify"... inexperienced managers interview to "Disqualify.

Training is a loop, a two-way communication in which an event at one end of the loop changes events at the other, exactly like a cybernetic feedback system; yet many psychologists treat their work as something they do to a subject, not with the subject.