Selling is something we do for our clients - not to our clients.

Selling is essentially a transfer of feelings.

Fortunately, problems are an everyday part of our life. Consider this: If there were no problems, most of us would be unemployed.

All one needs to do is read - books, magazines, research the Internet - and pay attention to the influencers in their lives to discover the myriad people of strong moral character who have and still are making positive, meaningful contributions and differences in our world.

Problem-solving becomes a very important part of our makeup as we grow into maturity or move up the corporate ladder.

It might interest you to know that the 1828 Noah Webster Dictionary identifies the optimist in complimentary terms, but says nothing about the pessimist. The word 'pessimist' was not in our vocabulary at that time. It's a modern 'invention' which I believe we should 'dis-invent.'