Service is more important to me than any of the features.

I don't use the Internet on my phone. I don't even know how it works.

Airlines are not a social service industry. Everyone expects the airlines to take a financial hit then criticizes them when they don't make money.

We let them know about the information they can get from social service agencies and local chapters of the National Association of Geriatric Care Managers.

It's really hard to walk into any social-service agency as an outsider, especially when working with kids.

The maintenance building serves a need, but not the higher need the social service groups can provide to the people in that neighborhood.