So in the short term it might put pressure on management. But in the long term, it creates a lot of bad morale.

It probably means that now it is the difference between a full case-management program and not having one.

There is a very extensive review process for all that material, and management should and does stand behind it.

Looking at his previous record ... he has some anger-management issues.

SS8 earned the TL9000 award for our SC3100 Unified Communications Platform, ensuring that we meet the specific quality management and measurement requirements of tier one telecommunications service providers. This is a benchmark that validates our commitment to the tier one space, and has been driven by real customer applications to a standard that was created by service providers, for service providers. As we graduated from ISO 9000 in 1994 to ISO 9001 in 2000, our certification to TL9000 supports our goal of achieving 100% customer satisfaction.

It's really a software management system that can be either nationwide or geographically targeted.