Successful nemawashi enables change to be the result of consensus among the parties.

Only by using a ‘structured means of control’ can an organization convert high-cost controls into business-assuring, profit-enhancing control.

It's often not the message that's sent that causes offence but the one that is received.

There was a change in ownership and management last year and since then conditions have deteriorated.

All is connected ... no one thing can change by itself.

Information about the future is much more valuable and interesting than information about the past.