[That means, of course, that management must treat its employees well.] If you treat employees nicely, ... you're not a good person in the business world, unfortunately.

Making empowered decisions means taking risks. Many employees fear being reprimanded, or even fired, for making what management might view as a bad decision.

It is important for our employees within NASA to understand that they can appeal a decision by their management. There is a path for everyone to appeal a decision that he or she believes is wrong, and there will be no retribution for appealing.

It is very clear from our financial performance that our employees remained focused on delivering results. Our core management and employee strength -- which has predominantly come from successful mergers over the years -- continues to drive industry-leading performance,

The what to do can be taught; the how to do it is not as easy to pass on to someone who simply doesn’t “get it.

Sometimes, ... the interest of management and the rest of the employees are not well aligned.