The barrier can be the lack of a Xerox machine, or that they can't read or write English. It's not knowing what they have access to and not being able to navigate the system.

For some of these patients, he's more important than the doctors.

It still crumbles in front of you.

...your mom calls you up every other day to beg you to get a real job so she can hold her head up at your cousin's upcoming wedding reception -- you're good with technology, have you ever considered becoming a Xerox machine repairperson?

I xeroxed my watch. Now I can give away free watches.

You do your best work when you’re having fun.