The best leaders... almost without exception and at every level, are master users of stories and symbols.

Leaders don't create followers, they create more leaders.

Leaders understand the ultimate power of relationships.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

If you really want to kill morale, have layoffs every two months for the next two years.