The fire company helps out when it can, but any money they spend on the quick-response service (takes) away from buying boots and breathing masks for the firefighters.

We don't take money for the service. We're not a full-service invention submission company. We're just offering a forum for inventors, who are pretty far along in the invention process, a place to show their wares directly to a company that has a proven track record of successfully taking products to market.

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

Fire departments across the State of Maine provide an essential and irreplaceable service to our communities,

I joined the fire service on July 1, 1946. And I was an active volunteer for 53 years.

We don't want a fire sale ... Perhaps, we can discuss that but we're not going to gut the company.