The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

Marc Benioff

Marc Benioff

Brand Channel Chat Communicating Companies Company Conversation Customers Discussing E-Mail Engaging Every Future Join Need Networks Phone Possible Products Real Real Time Rests Social Them Through Time Web

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