The impact of lean initiative has been our operating margins have improved ... and defects have gone down.

We're used to operating lean. We try to do as best we can and be as efficient as possible.

We believe that free shipping programs, including Amazon Prime, had a much greater negative impact to Amazon's gross margins than we'd originally anticipated.

The stigma of playing in casinos is long gone. They've improved over the years.

Kiva has improved daily and is going to evolve into an impact player in this program.

We've gone through the operating system and looked at everything and asked how can we simplify this and make it more powerful at the same time,