The information could be misplaced and retrieving it would require sophisticated hardware. But any information out of our control concerns us.

That was atrocious. It hurts. We just handed them the game We had the game under control. We were executing, doing the things we needed to do and it was just like the levee broke and there it was. There are no excuses. We blew it.

Once you opt in, you don't have a lot of control over where your information goes.

Unfortunately, that's above and beyond our control. Every attempt is made, but until we can verify information, we can't clear it.

It comes down to control of information. Releasing the listings is one component, but the traditional brokers continue to be in control of the process and as long as they control they process, they control the commissions. And that is not in the best interests of consumers.

We try to be proactive in cases like this. We followed our own process of being open and proactive.