The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

The simple act of playing positive attention to people has a great deal to do with productivity.

If a window of opportunity appears, don't pull down the shade.

Good managers have a bias for action.

Five daily newspapers arrive in my California driveway. The New York times and the Wall Street Journal are supplemented by three local papers. As for magazines, I read, or at least skim, Business Week, Forbes, The Economist, INC; Industry Week, Fortune. Other subscriptions include Sales and Marketing Management, Modern Health Care, Progressive Grocer, High Tech Business, and Slaon Management Review from MIT. I religiously read Business Tokyo, Asia Week, and Far Eastern Economic Review. I glance at Newsweek and Time ... but I devour the New Republic, Policy Review, Foreign Affairs, The Washington Monthly, and Public Interest. How about books? A dozen or more each month.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.