The most important planning parameter involves taking a phased approach to the CMDB rather than an all-or-nothing cavalry charge up a hill lined with bayonets.

That's a fairly substantial total. So there's no time to waste to educating the industry to the importance of doing this with supporting analytics.

While a lot of attention has been paid to data integration and reconciliation, [analytics] has been largely overlooked. While the industry is focusing on ITIL CDMB and data integration, the technology that will make it truly effective and valuable is not yet part of the public forum.

We are planning on one grade a year through the fifth grade.

Happy people plan actions, they don't plan results

I find it disturbing to think about moving graveyards. It's not a planning issue, but it's a moral one.