The most senior group feels more empowered, with more opportunity, challenges and a strong understanding of, and connection to, the company's business strategy.

Those who are saying their workload is heavier rather than lighter are more positive. When you say you have too much work to do, other things are happening in your head: 'I'm valued by the organization. They're giving me responsibility.' That's better than being in the other place where you say I'm not of value in this place.

It's not about having things figured out, or about communicating with other people, trying to make them understand what you understand. It's about a chicken dinner at a drive-in. A soft pillow. Things that don't need explaining.

Is there a way we can formalize (that understanding) and make it scientifically rigorous rather than intuitive? ... I think that's a fully legitimate question.

I am at a loss understanding why at this point now they haven't just said, 'We're gonna outright dismiss the case.' I feel that's the appropriate thing to do.

The most important about thing transparency is the clarity of the public's understanding of our intentions.