The problem was the CIA and FBI not communicating and not picking them up.

The same thing at the CIA and the FBI,

It scares me a bit that we dismantled the CIA to the point that it now takes five years to rebuild it.

He checked out his surrounding. More books. A drinking fountain. A poster showing a guy slam-dunking a basketball with one hand and holding a book in the other, urging kids to READ! Weird, thought Steve. How can he even see the hoop?

...

You see, Steven, Librarians are the most elite, best trained secret force in the United States of America. Probably in the world."
"No way."
"Yes way."
"What about the FBI?"
"Featherweights."
"The CIA?"
Mackintosh snorted. "Don't make me laugh. Those guys can't even dunk a basketball andd read a book at the same time.

He is not a Navy SEAL and he's not a CIA operative.

We are safer but we are not yet safe. Four years after 9/11, we are not as safe as we could be. And that is unacceptable. While the terrorists are learning and adapting, our government is still moving at a crawl.