The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

It doesn't matter whether you are pursuing success in business, sports, the arts, or life in general: The bridge between wishing and accomplishing is discipline.

By my count, more business leaders have failed and derailed because of arrogance than any other character flaw.