The result of long-term relationships is better and better quality, and lower and lower costs.

We do not know what quality is.

Quality is pride of workmanship.

Quality is everyone's responsibility.

Quality starts in the boardroom.

Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.