The single biggest thing customers can do is turn down that thermostat. Wherever you had it set normally or in past winters, try to turn it down 5 degrees below that. That will easily get you the 10 percent savings.

Customers should really heed the warning that we're not out of the woods yet. We could still have a cold February and that could certainly make the market volatile again, so customers should not get complacent. The more customers continue to reduce usage, the more they'll see lower bills and also help the situation.

What are we going to do, sue our biggest customers?

One rule of thumb is for every degree you set back the thermostat, you save 3 percent on your heating bill. That's assuming it's 24 hours per day. If for eight hours of sleep and eight hours of work you set back the thermostat 3 degrees, that's a savings of 6 percent.

Our customers don't like freight increases every time they turn around.

Wherever the powers that be set these bars, we're going to meet and exceed them.