The social-media landscape changes incredibly fast, so you have to be open-minded and nimble to keep up with it.

Republicans want to keep the open Internet safe from big government. Democrats want to keep it safe from big corporations. I say we agree to agree and move ahead.

To join in the industrial revolution, you needed to open a factory; in the Internet revolution, you need to open a laptop.

Waking up every morning with a company is a lot of pressure. But when you're aware of what other people are waking up with, it's a whole lot easier.

Word of mouth now has a unprecedented influence because it spreads so far and so fast.

I hate phone calls, so I believe in a telephone armistice. To me, the idea of calling someone unprompted is basically saying, 'Hey, stop whatever you're doing and talk to me right now.' If you find yourself in the middle of something, getting an unprompted annoyance is incredibly frustrating.