The tools we want to use to achieve this are seminars, direct mail, the Internet, TV and radio.

Internet mail headers are not unlike giblets.

The survey found that 78 percent of customers were willing to use mail or the Internet to renew. However, most did not realize that was possible. Clearly, we need to educate the public on alternative renewal methods, and devise better means of processing services.

They didn't have Internet. They didn't have e-mail blasts. Martin didn't have a BlackBerry. But they still got thousands of people out to a place. The dots have to be connected.

Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications.

Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications,