The World Bank is putting more emphasis on reaching out not just to governments and officials in the countries we are working in, but also to civil societies.

The World Bank, as you may very well know, is frequently a very controversial agency. We're seen as the bearers of goods and support, but we're also sometimes being put in a corner of institutions that perhaps carry more power than it should and perhaps sometimes even refused from asking or recommending governments and agencies to take measures that are not always seen as being fair or bringing the greatest advantage to the countries we're dealing with.

We have ongoing programs started before the new government came into power and all we're looking at is completing and implementing those projects.

They were putting all the emphasis on her 4½-octave range, and that's not what separates Jessica from all the rest,

We encouraged the countries to increase surveillance. But I'm not a policeman. What I can do is to ask governments to be more vigilant.

I wasn't putting too much emphasis on it (the booing). I think that you have to put it behind you.