There are short lists of two- or three-letter words that most people don't use. People probably haven't seen a lot of words that are key.

Mere words cannot express the remorse I feel for the families, ... My heart goes out to the people involved.

That first day was a devastating scene. People were crying; they couldn't find words [to express their sorrow]. And I felt almost like I couldn't breathe. I just wanted to put my face in my hands and cry and stare at the wall.

You can't put a price on that. That's work that's irreplaceable. There's certainly a personal and emotional cost associated with this fire.

I typically just try to break them into the concept of club Scrabble as opposed to family Scrabble.

Things have just gone exceedingly well. We could not be more pleased with the results.