There is a sense that business is a zero-sum game, that if companies are making a lot of money, it must be coming out of someone else's pocket.

Most artists are making more money on tours than from CDs. That's why ticket prices and the cost of business went up. ... We don't voluntarily go out and write bigger checks.

[Southwest turns its planes around twice as fast as competitors, getting more flights out of expensive aircraft and pilots. Wal-Mart invented loading-dock processes to quash expensive inventory. Dell runs] their entire company with three days of inventory, you pay up front, and they stiff their suppliers, ... Operations is where these industries are won and lost.

This is unusual for them. They're the gas company. They like to slam-dunk things.

We have seen this before. There has to be action that follows this, ... There is always a caveat or detail or it is conditional upon something else.

If you would have seen it before and to see it now - it looks like a war zone.