There may be some decisions as far as whether we need more information, whether what the report the city sends to us is sufficient, or that we'll look at working with the city, as far as trying to get us into compliance and to make sure they plan for future possibilities of a spill.

The key message is that we want to urge compliance, not issue fines. But, for those who don't want to work with us, there's always the possibility of fines.

There are companies that are paying for vulnerabilities, and with the commercial acquisition of vulnerability information, nobody knows how long [the attackers] are holding that information.

The Plutocracy’s insatiable hunger for pixelated information is enough to put a bulimic Pac-Man to shame

In consumer surveys, most prefer dealer referral rather than direct. They want the best information available. Today, they want to do 60 percent of work online, and I see that migrating to 90 percent. But it's a big purchase decision. They want to validate it by going out and looking in person.

This is not the definitive study, but it certainly advances the field and it adds new information about how powerful these simple changes can be,