There were policies, there were standard operating procedures. But we found as we looked at our operations that there was this gap that should be filled by a directive.

looked at all aspects of detention operations under a microscope.

I looked up 'standard' in the dictionary. There are eleven different definitions.

We've gone through the operating system and looked at everything and asked how can we simplify this and make it more powerful at the same time,

It's a nightmare for any business. We need one standard nationally.

When we'd look at our budget for the last couple years, we were unable to pay our operating services ? standard services? without going into our reserve funds to balance that budget.