There's a lot of confusion about what data collection means and why we're asking for it.

That would be useful information so we could judge whether the sensitivity programs that the law-enforcement officials go through are effective or not.

This is the only way to measure whether the policies and programs that we have in place now are effective or not. That's basically what data collection does. It measures how frequently, if at all, racial profiling happens, and what form it takes. Does it mean that more people of color are getting stopped? Or more frequently stopped? Or once they're stopped, they're getting searched more frequently than a white person would get searched?

Just 30 days ago, my staff was briefed on an entirely different plan, ... So to say there's some confusion would be an understatement.

I think there is a problem of confusion with diploma mills.

The acquisition of Lauri added confusion to what we do. We'd been making similar stuff for years and everybody knew how to make those products. We basically doubled the size of our product line in one fell swoop and the old way of relying on memory no longer worked.