These challenges are very real. The quality of service is worse if you don't live near a distribution center.

Expedia does a fantastic job of merchandising their products. They're the best at selling hotel room reservations in addition to flights.

It's certainly being used more and more as a research tool as people come to understand the Internet can provide a wealth of information that's easy to find in one place, but also spending per consumer is increasing.

Assuming you have a reasonable phone, the sound quality is better than a landline. We tested the service in customer test groups and had favorable results. We minimized the data feed--it's compressed as much as possible. It even works very well over narrowband.

Size in a market like California is very important to providing a service that is of high quality and affordable and provide it in the most efficient way.

We must continue to evolve to a low-cost industry that provides high-quality, cost-efficient service across the board. This should be at the top of our common agenda.