They understand they don't have all the answers. It's good to always seek knowledge and they always ask good questions. They always ask, 'What am I not doing?' or 'What do you see that I'm not seeing?' That's what makes a good player.

All knowledge, the totality of all questions and all answers is contained in the dog

You don't show up with answers, you show up with ears and listen.

When the answer is beyond what I know, I must open my mind and heart to find it.

Being smart is knowing the basics.

A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization.