They wanted more people to be accountable for what happened, instead of just one man. That's what they were searching for.

A lot of people's rage came out ... he was being ganged up on inside in there. We were just filled with so much grief when we entered that room.

I just enjoy helping people. It's a way I can contribute.

Years ago I sang on a track using that voice and someone asked, 'Who is that terribly depressed man?' ... But Patrick loved it. He said, 'You sound like a young boy, like a child, like an old woman, like an old man,' and really, we all have all of those things inside of us. I don't do any vocal gymnastics to make the voice better as I age. If it comes out rougher, then it's true to what's happening. Singing is who I am. I didn't train for it, any more than I trained for anything else I did. I probably should take better care of myself physically, but it goes against the grain.

I'm starting to get calls already. I was shocked when I found out. He has been the go-to man for families who had problems.

It's such a huge increase so we found a way to mitigate in the first few months. Most people heat with fossil fuels, and those are going up. We felt mitigating this during the heating season was the best thing to do.