This also will save us money without affecting our customers.

The cross match validates the information we receive. The result is more-accurate wage records, which means more-accurate tax rates for businesses across the state.

We hope people agree that a little wait is okay in order to support the Hurricane Katrina recovery effort.

A lot of the calls come from shelters where applicants just pass the phone along to the next person in line without hanging up. They're just so relieved to finally reach someone who can help them. Some of the calls involving multiple claims can last several hours - and our folks end up handing the phone off to each other just to take a break.

The expectation in this community is so high, they'd run me out of town if I didn't make it. The atmosphere around here is that we're supposed to be here.

What hurt us the most was missed key rebounds and easy baskets.