This company ran into a lot of problems in the late 1990s and at one point was up for sale until this current management was brought in to fix the situation.

The market cap is just a validation of the success the company has had in addressing its legacy issues and diversifying away from a traditionally poor-performing worker-comp business to other lines of business that generate a better rate of return.

In one company I looked at, printing problems would be solved by the receptionist. If it was too complicated for her, she would just ring up the company that sold it – IT staff would probably have done exactly the same.

Wal-Mart's cautious comments are warranted. Even though its problems are not company-specific, it does bode badly for the profits and sales across the retail chain in the back half of the year.

We're working with the company to learn about their issues, their problems and their ways of doing things. Then we design a curriculum that helps address where they have needs.

not plausible unless the company has problems operating, which doesn't appear to be the case at this point.