This little girl, unfortunately, didn't just fall through the cracks. She fell into the abyss.

What we've heard with the whole transfer process was that it was pushed through very quickly . . . that there was a lot of room for error.

I have a great sensitivity to kids. I have a great sensitivity to the people that fall between the cracks.

I've always been interested in the idea of people who fell through the cracks.

When did we see each other face-to-face? Not until you saw into my cracks and I saw into yours. Before that, we were just looking at ideas of each other, like looking at your window shade but never seeing inside. But once the vessel cracks, the light can get in. The light can get out.

My high-school a cappella teacher would embarrass me in front of the choir. 'Mavis, you're in the basement. Mavis, you're singing with the boys.' I said, 'Mr. Finch, my voice isn't soprano. I can't sing up there with the girls.' So I just got out of the choir.