To face deflation, you have to have people accepting it and not reacting to it.

People will always challenge you on an idea as long as it has not been concretized by somebody else.

You go to a plant not only to pat the people on the back, but to tell them about the opportunities they have to do a better job. Quality is one of the opportunities they have to do a better job.

The Japanese people are usually very prudent, even when they are convinced change is necessary.

You have to listen to the people who have a negative opinion as well as those who have positive opinion. Just to make sure that you are blending all these opinions in your mind before a decision is made.

Business is tough; you need tough guys.