To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.

Clearly, every company needs a leader. That's an important part of being the CEO of the company.

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.