Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

When the trust account is high, communication is easy, instant, and effective.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

glue that holds all these things together.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

In the last analysis, what we are communicates far more eloquently than anything we say or do.