Typically there's no wait, but if there is, people can leave their cell phone number when they sign in and we'll call them. They can go shopping or get something to eat.

Our patients are very busy people with families that just want to come in and have their problems taken care of and leave.

The biggest benefits are that it's cheaper and it fits into most people's busy lifestyle of today.

For those of us in it, we're probably not as surprised as some other people are. We've seen this coming for a while. This has been a work in progress for the last 5 to 6 years.

We've got to get all 11 people on offense doing the right thing at the right time, ... If we've got 10 people doing it, it doesn't work. And we had that a few times.

When you're throwing things and spitting on people, it's distasteful.