Unless a customer sees improvement, there is no improvement. It doesn't exist.

The leadership of an organization has no job more important than making sure everyone knows the importance of the customer. CEOs who want real job security should try to please customers, not shareholders.

Unless you let someone know what action has been taken, the customer is never going to perceive a difference. You've got to close the loop. If the customer isn't aware of the fix, then the remedy doesn't exist.

Companies shouldn't try to invent new ways for collecting customer feedback. They already have countless customer interactions available to them, ranging from salespeople to technical reps. What's important is to provide some structure to these interactions and share them with everyone in the organization.

The UN sees no justification for any call for a re-run of the election.

No doubt, Pier 1 has a substantial brand equity, ... My suspicion is that Buffett sees through the current problems and has confidence in whatever new vision and strategy the company is working on that isn't apparent yet to outsiders.