[Until the release of J2EE 1.4] you have a situation where Java developers have to work in potentially non-standard ways to support Web services, which isn't necessarily a terrible thing if you're working with one of the major vendors' tools suites like IBM, Sun, or Oracle.

Dwight Davis

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The perception among a lot of customers is that nobody understands Microsoft products like Microsoft. Many of them want the security of that direct relationship with Microsoft.

— Dwight Davis

They're taking a more intimate role, and not depending solely on partners to give that support. It is a response to backlash from customers who wanted Microsoft to have more of a role there, to stand as the ultimate backstop for support.

— Dwight Davis

That's where they're stepping up to the plate and saying, 'We at Microsoft are going to get more involved in the top-end, mission-critical [support] available from partners, be it HP or whoever.

— Dwight Davis

Interestingly, it sort of raises some of the issues about Microsoft bundling features into the operating system, which of course has been core to the whole antitrust issue.

— Dwight Davis

It comes out at sort of this strange time in the company's product evolution, the last gasp of the DOS line and Windows 98.

— Dwight Davis