Wanting it counts for nothing - we get the consequences of what we do.

When you really listen to other people, they feel like they know you better even though you have told them nothing about yourself.

Change requires impulse control – learning to put a space between the urge and the action so we can make a different choice.

If you get people talking about themselves, and really listen, they will feel that they know you better.

Never underestimate the power of pointing out the obvious.

I am capable of doing things, but I am not what I do. I am the being who does those things. Therefore, I can change what I do, or even do nothing at all, and still be me.