We are continuing to experience a normal operating day.

Northwest experienced mechanical issues prior to the strike and we continue to experience them today. So this isn't new.

We are meeting our obligations to the state of Minnesota as set forth in the covenants of the pertinent financing agreements.

Issues like this occur from time to time at any airline, and at Northwest, we investigate any such operational issues.

It has been a really wonderful and rewarding experience, and we as a commission have done a tremendous amount since I've served on it the past three years.

In our experience with the clients utilizing our contact center services, call volume can more than triple for companies after a recall is implemented. Sales reps, physicians and patients want billing and reimbursement information as quickly as possible for the recalled devices to help ensure immediate care. Our goal is to apply the same professionalism we provide for our long-term contact center clients to companies that need a short-term solution in the event of a recall.