We are saddened to see them go. They have done a wonderful job and provided good service to airline passengers.

Our (customer service) call volume has been lower than the typical call volume.

We're anticipating it with great enthusiasm. But it's one of those things we're going to have to be patient about.

We will continue to do what we have done all along in talking to airlines about providing additional services to our passengers.

It's all ultimately in the service of the play. At any given moment, you've got to be telling the story.

That's OK, but -- especially if you're getting them from a mail-order service -- it could be a mix-up, too. So if you get a different-colored medication, don't hesitate to check with a pharmacist before you take it. These drugs aren't Pez candy -- take them seriously, and if you have questions, ask.