We are still working through the plan on how this will fit into all of our current systems. Our expectation is that this will eventually support all of our commercial line products.

This is part of a long-term strategy to make it convenient and easy for the agent to submit new business for us.

The expectation is there will be a huge flood of trains, and that is not going to happen.

The expectation is there will be a huge flood of trains, and that is not going to happen. We have 55 trains and crews waiting to go in Southern California, but as we get this thing rolling out, we have to control it pretty carefully so we don't have all the crews and equipment on the wrong end of the railroad.

[Among conservatives, the general expectation is that Bush will move quickly.] We expect the president to take about a week to 10 days, ... This is not catching the White House off-guard.

We are going to create a group of companies where customers can have a reasonable expectation that they will be treated well. It will go a long way toward eliminating unethical business practices and businesses in our industry.