We break it down in terms of value for money, product quality and service quality. For virtually all of these retailers, with the exception of Wal-Mart, it is really the service quality that seems to be driving the satisfaction.
Claes Fornell
Related We have been able to successfully compete with Wal-Mart in our other markets by providing high quali... KATHY DICKSON Quality in a product or service is not what the supplier puts in. It is what the customer gets out a... PETER F. DRUCKER Quality in a product or service is not what the supplier puts in. It is what the customer gets out a... PETER DRUCKER The issue all around is quality. We want to maintain the high quality we have in Zionsville, and Wal... LINDA DAVIS Quality in a product or service is not what the supplier puts in. It is what the customer gets out a... PETER DRUCKER The quality of thoughts depends not on mind or heart, but on the humane words deeply embedded with c... ANUJ SOMANY Quality, service, cleanliness, and value. STEVEN J. ROSS Quality, service, cleanliness, and value. CAVETT ROBERT We believe the service measures addressed in this Colorado quality of service settlement cover many ... FRED STOFFEL It has made it possible for Human Resources to provide quality service in all of our locations. ALEJANDRO FERNANDEZ These certifications confirm our commitment to product quality and customer satisfaction. I am very ... DAVID MCNALLY Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the q... JAMES CASH PENNEY It almost reminds me of what happened at Sears, they're almost stuck in the middle. They have top qu... AUDREY GUSKEY Wal-Mart is an exception because it is able to have such pricing power and such influence over suppl... CLAES FORNELL Our eight member committee was very conscious from the beginning that the quality of care and servic... GLENN YAFFEE This network investment will enable us to continue to bring residents of Florida the highest quality... DAN NORMAN Our sales and delivery teams are striving every day to provide the highest quality of service in the... ALBERT ANGRISANI Honda's global success is directly related to our core philosophy of delivering the highest possible... GARY KESSLER Beauty is a label and so is Nike. what it all comes down to is the quality of the product. CHRIS NJOKI People understand the whole low price idea, they know where to get low prices. But if they're lookin... CHARLES FISHMAN It's not a good deal for them. The impact of the bill is going to be higher phone rates and lower qu... JUNE LYLE We want to match the quality of service with the quality of the destination. If people are going to ... GARY SHERWIN Social enables word of mouth at an unprecedented scale. Its most powerful effect, through reviews an... ROELOF BOTHA Have you ever seen a company that offers two services, one free and the other paid, provide as good ... GILLES FRYDMAN The outstanding result achieved by MANN-FILTER for services and product quality reaffirms our strate... MANFRED WOLF I haven't seen anything coming out of the movie distribution service that is this compelling. There ... BEN BAJARIN It is a promise of quality and a licence to charge more money for your product -- very often it is t... SIMON ANHOLT Our ability to continue to increase market share for these new products has been one of the keys to ... LEIGH ABRAMS Our ability to continue to increase market share for these new products has been one of the keys to ... LEIGH J. ABRAMS The quality of the product is inseparable from the quality of its parts. RAJEN JANI These challenges are very real. The quality of service is worse if you don't live near a distributio... JARED BLANK Pretty much everybody has the same product, ... But we feel that he just gave us good service in a t... MIKE HARDING We believe we have the tools in place to stay on top these metrics going forward. We are starting th... ANDY ELLIS It's gratifying to see that hospitals and healthcare systems are placing such importance on patient ... BLACKFORD MIDDLETON If the government go for the lowest-common-denominator approach, I don't think we will want to be in... SIR RICHARD BRANSON We are pleased with this agreement. It embodies significant improvements to working conditions and w... LOUISE SIMARD Because it's so many different issues that are at the root ... of call quality, it's hard for [servi... LINDSAY SCHROTH As for opportunities, there is room for improved product quality and better service and raising our ... LIANG WENGEN Hire our experienced team for high-quality medical writing services online. We highly value the sati... PERFECT STATISTICS The quality of the merchandise has improved and...the service levels are very high. DOROTHY LAKNER Assuming you have a reasonable phone, the sound quality is better than a landline. We tested the ser... ALEX FREUDMANN Size in a market like California is very important to providing a service that is of high quality an... BILL PRICE Initially, the contact center was considered a service organization and was asked to do that as effi... ELIZABETH HERRELL We must continue to evolve to a low-cost industry that provides high-quality, cost-efficient service... GIOVANNI BISIGNANI We wanted better service quality than what we had, and more agility to respond quickly to changes in... LARS GUSTAVSSON We provide a good quality service to our customers and to our clients. KARREN WEATHERS To improve service, the IRS needs to break out of its technological time warp from the 1950s and 196... CHARLES ROSSOTTI To improve service, the IRS needs to break out of its technological time warp from the 1950s and 196... CHARLES ROSSOTTI The Field Service Practices Certification program raises the quality of field service work through a... GREG COLEMAN It wasn't the reward that mattered or the recognition you might harvest. It was your depth of commit... SCOTT O'GRADY When everything is said and done, all we have left is the content of our character and the quality o... JAMES P KREHBIEL It's not related to quality of service, it's related to cost. For us, it was an issue of having bett... ERIC COYNE This can only help in terms of approving the quality of AT&T Wireless service. The latest Consumer R... CARL HILLIARD We continue to be impressed with the improved pace and quality of new product introductions. STEPHEN KIM It is of the utmost importance that our service members are adequately compensated for their duties,... CARL LEVIN Ergo, because of the money problem, it is probable that our orchestras will soon go down in quality. LARA ST. JOHN Confidentiality is such a big factor for us. They (customers) want service, quality and anonymity. HELEN EDELL Your customers are judging every aspect of every transaction and rating everything, from friendlines... JEFFREY GITOMER The short listed entries all demonstrated the right combination of innovation, utilisation of resour... CHARLES WARD This year, in-flight activities such as on-time performance, the accessibility and courtesy of fligh... STEVE COHEN At the end of the day, the quality of life is all we have, and it's just as important to that lo... JOHN MACKEY North American manufacturers have really focused on product, launching a wide variety of new and exc... BRIAN AMBROSE North American manufacturers have really focused on product, launching a wide variety of new and exc... BRIAN AMBROSE In Beverly Hills, it's very spoiled in terms of the quality of life. I think the climate and the... LISA VANDERPUMP We are extremely proud to receive the Quality Circle Award this year, and particularly proud to be t... BRUCE HERTZKE It's the quality of the ordinary, the straight, the square, that accounts for the great stabilit... GERALD R. FORD No matter what happens to us in our life, it's our thinking that determines its quality. JIM GENOVESE No matter what happens in our life, its our thinking that determines its quality. JIM GENOVESE As travellers through time, we are burdened with the stone in our shoe that tells us to stop running... FENNEL HUDSON The bottom line is for the average consumer who has just a regular phone line, this will lead to hig... JUNE LYLE Receiving the Quality Service Award allows me to demonstrate even further to my clients that my comm... ALLAN RODGERS Demands for equal financing of sewers, streets, and garbage collection would make more sense than pr... M. STANTON EVANS The idea is these homes will appreciate in value because of their quality and the amenities of the n... BRAD WILSON There are some people who have the quality of richness and joy in them and they communicate it to ... THOMAS WOLFE There are some people who have the quality of richness and joy in them and they communicate it to ev... THOMAS WOLFE There are some people who have the quality of richness and joy in them and they communicate it to ev... TOM WOLFE One thing matters more than anything else for a dating product, and that is the quantity and quality... SAM YAGAN Mind you, that's not to say presentation is everything. At the end of the day, it really doesn't mat... PETER BOLTON May I never neither turn left nor turn right in my journey of life, but may I go straight to Christ ... ERNEST AGYEMANG YEBOAH I'm really proud of it. For a live recording, the quality is excellent. JOSE DIAZ Receiving the Quality Service Award allows me to demonstrate even further to my clients that my comm... BOB HARTMAN This is about keeping good-quality jobs and keeping access for our members to these good-quality job... CANDICE JOHNSON The more the marketing,
the less quality of a product.
The more the quality of a marketing,
the more... DR. ISLAM GOUDA From the Kindle Book Reflections in the Mirror of Life: “In a slum somewhere in India As... THE PROPHET OF LIFE If someone wants to transmit a high-quality service with no interruptions and 'guaranteed this, ... EDWARD WHITACRE, JR. People pay you for the perceived value of your product or service. LORRIN L. LEE Despite facing some growing pains in 2005, it was an outstanding year for Drew. We made significant ... LEIGH ABRAMS Despite facing some growing pains in 2005, it was an outstanding year for Drew. We made significant ... LEIGH J. ABRAMS SS8 earned the TL9000 award for our SC3100 Unified Communications Platform, ensuring that we meet th... DENNIS HAAR Newer software typically doesn't have equivalent reliability, performance or quality-of-service capa... ERIC NEWCOMER Intel has been driving prices down consistently across the product spectrum. Also, if you look at it... DAVID ALGER Asia is an ideal growth environment ... with competitively-priced quality healthcare service in majo... DON BIRCH High premiums are being paid today not particularly for quality service or long-term building of a b... WILLARD C. BUTCHER There is reason to believe that these (Wal-Mart) plans could be expansive. Wal-Mart has attempted on... ART JOHNSON Don't value a man for the Quality he is of, but for the Qualities he possesses. BENJAMIN FRANKLIN (All the grief she had suffered over her lifetime had moulded her face into a mask of eternal sadnes... JEAN SASSON Wal-Mart doesn't really care about your faith. Wal-Mart cares if you have money to spend, and it... RICHARD ROEPER The quality of your work is the seed for the quality of your life. VIKRANT PARSAI Your bed is guaranteed to be a better quality at a full-service hotel. Everything is a little bit ni... BRUCE FORD For six decades, Best Western has brought quality customer service not only to our travel agent and ... DOROTHY DOWLING
More Claes Fornell
Many banks struggle to deal with customers. Customers often end up feeling trapped in a technology m... CLAES FORNELL Wal-Mart is an exception because it is able to have such pricing power and such influence over suppl... CLAES FORNELL They only select items they really know are going to be useful or attractive to customers. That is w... CLAES FORNELL Customers don't like their cable TV providers, most airlines or the IRS, either. CLAES FORNELL Customers are showing their preferences, and investors are going to take note. CLAES FORNELL For the short term it looks like the worst is over. Yes prices are higher, but they are going down a... CLAES FORNELL I am for an art that is political-erotical-mystical, that does something other than sit on its ass i... CLAES OLDENBURG I am for the art of underwear and the art of taxicabs. I am for the art of ice cream cones dropped o... CLAES OLDENBURG A spike in oil weighs on equities, and higher-risk stocks such as technology are the ones to get hit... CLAES AHREL Stocks are only getting cheaper and cheaper, and the U.S. economy is strong as are corporate profits... CLAES AHREL I was bearish on U.S. equities earlier this year but have now turned positive. Stocks are only getti... CLAES AHREL The outlook continues to look good, especially growth in emerging markets. CLAES AHREL You're showing a new part of biology that was completely unknown. Future drugs might work more effec... CLAES WAHLESTEDT Taken together, it means the central dogma since the 1950s has to be rethought. CLAES WAHLESTEDT It's got the context of a very good architect [Renzo Piano, who designed the expansion] and an excel... CLAES OLDENBURG Chicago has a strange metaphysical elegance of death about it. CLAES OLDENBURG 'Clothespin' was the first city monument on a large scale that could compete with the archit... CLAES OLDENBURG Our last request was suspended by the State Department until further notice. CLAES THORSON I think of a monument as being symbolic and for the people and therefore rhetorical, not honest, not... CLAES OLDENBURG We have made important progress over the past year. In 2005, we set very ambitious goals and I'm pro... CLAES GLASSELL My struggle has been to return painting to the tangible object, which is like returning the personal... CLAES OLDENBURG Det er midnatt: bøkene lukket, ryddet bort til det ordløse møte med tankens gjæster, o... CLAES GILL I like to treat paint as material - to daub it, drop it, let it slide. There was Action Painting, bu... CLAES OLDENBURG My single-minded aim is to give existence to fantasy. CLAES OLDENBURG One could argue that at least half of the forest has never been seen before. CLAES WAHLESTEDT We have to redefine the definition of a 'gene,' CLAES WAHLESTEDT Wood is a very important material. CLAES THORSON There is a lot of stuff offered, but we are having a problem getting it over. CLAES THORSON As far as I know, it's still on the ground, We are ready to send our things. We know they are needed... CLAES THORSON We believe in pathogen inactivation and its potential to improve the safety of the global blood supp... CLAES GLASSELL