We designed it from the ground up. We learned to design the steering system and we added rack-and-pinion steering.

This is very rare. The system is designed to immediately provide an alternate so that service never goes out.

The lesson I learned from this one is not so much in the details of the network design or preparedness, but the issues we dealt with in facing a situation with civil unrest and security issues for our employees.

A system that was originally designed to support the poorest in society is now trapping them in the very condition it was supposed to alleviate.

I learned the system and got better with it through the year. But I was only there, what, like four months? Those guys had been together for three years.

We had to change a lot of things with her. Once she learned and adapted to our system, it was like opening up and saying 'here you go.