We did not bargain for having a million people trying to access an 800 number at the same time, ... For a long time, that was the only way people could access financial assistance. We've been trying to find innovative ways to get that assistance into their hands.

People needed to evacuate the city. That was the message the mayor was sending, ... Our people could have hampered the rescue effort. We were meeting buses of evacuees when they would come to different areas. What the Red Cross does during a national response is feeding and sheltering, and we were positioned well for that.

We have a hundred response vehicles either in the Baton Rouge area or en route.

Danny - his story is just amazing, how he went in there trying to free that girl and not being able to actually free her, but had burns from trying to reach in there and get her out.

We're trying to find somebody who is really popular. We're trying to get maybe the mayor or even the governor or (U.S. Sen.) John McCain or somebody like that.

People think they have even more time, and they're putting it off even further.